Bella's Salon Clapham

Salon
22 Clapham Park Road, London SW4 7BB 22 Clapham Park Road, London SW4 7BB Directions
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80% of 5 customers recommended

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From Our Editors

Providing a spread of pampering services, the team of aestheticians at Bella's Salon Clapham offer everything from massages and facials to manicures and pedicures. The menu of treatments is complete with waxing, eyebrow tints and eyelash extensions.

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Report | 23 days ago
Lovely lady
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Verified
Report | a month ago
I paid a lot more for this specialised service than branded beauty salons would charge for a simple eyebrow wax to get a specific bespoke eyebrow shaping/colouring. HD eyebrows follow a set routine that includes the beautician discussing the desired shape and colour wit the client. But far from the bespoke eyebrow shaping treatment, the lady didn't even look at my brows to check and discuss the shape I was after. She didn't measure if they were the right length or that they were even nor asked what colour I was after. Instead, she whacked on some tint, a dark black colour she had already standing around from a previous appointment that overrun for 40 minutes! In fact, she used the same colour, i.e. some dark black eyelash tint instead of discussing the shade I would like. I am very fair skinned!! My heart was sinking, as she was giving me a ridiculous dark Groucho Marx look. She then buggered off to make long phone calls. She actually didn't ask at all about any potential allergy to the dye nor was around and left me totally alone in a tiny extremely claustrophobic treatment room that was literally smaller than 1.5 by 2 metres! Unlike the treatment I booked, there was zero consultation first, she just whacked on some wax next and spent 2 minutes in total, ripping off strips. Now even during a normal waxing booking would come the magic moment, the beautician would grab a magnifying glass and go in up close with tweezers to neaten and finish everything off. In fact, advertising blurb for HD brows explain that those offering this bespoke treatment would wax, then thread and finally tweeze you to perfection. Nope. Nothing like that at all. She just smeared some cooling gel on and breezily told me that it was all done. Usually, this whole treatment would take at least about 45 minutes. I was in and out in 14 minutes and 38 seconds. This included the eyelash tint. The beautician was in the room for less than a third of the time. I feel totally ripped off and would expect Groupon to not allow this business to rip off more customers. I paid for a specific treatment and received a sub-standard service that was nothing like the service I paid for. I can only describe it akin to someone booking a trip of a lifetime to Bora Bora and ending up in Skegness! When I complained, Groupon did nothing to help me. I will never bother to buy another Groupon offer as far from a bargain, the customer gets a heavily discounted service. Disgusting attitude by participating merchants and abysmal customer service!
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