One Stop Autos Cheshire

Automotive
Unit 1, Snape Road,, Macclesfield SK10 2NZ Unit 1, Snape Road,, Macclesfield SK10 2NZ Directions
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Report | a year ago
Very very bad experience with this company definitely not recommended
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Report | a year ago
I booked the car in for a FULL SERVICE including an oil change I phoned In advance and said I am booking the car under the Groupon Deal where you are advertising a FULL SERVICE and Bob, (the owner) said that's absolutely fine. I duly booked the car in for the service and took it in on Thursday 25th June. On arrival I confirmed that the car was booked in for a full service and this was once again confirmed by the Staff member Tom. When I handed the Groupon voucher he said, “you do realise there will be an additional cost for the engine oil as it’s a French car”. I HAVE NEVER HAD TO PAY FOR SPECIAL OIL when servicing my car the previous 5 years. I explained that when the car was booked in initially and I gave the car registration number, make and model why was this not made clear to me. He said I need to call and confirm so he rang someone and walked away from me and then came back and said there will be an additional charge for my car's engine oil......so there was the first alarm bell. I then went away and on my return they said the car has had a full service. When Tom handed my key he said that's it. I said do I not get a list of the work that has been undertaken. He said, No. I challenged him to tell me what work had been actually carried out and he again stated....A FULL SERVICE. So I said what does that entail....he started stuttering and couldn't tell me. I HAD SERIOUS CONCERNS THAT HE WAS LYING TO ME. So I lifted the bonnet of the car to check the water level for the screen wash wipe, knowing that it was very low. Well shock horror it was still very low. I asked to speak to the Manager and someone appeared claiming to be the Manager, a thug called Jack. He went on to explain I was never going to get a full service just 3 things that was highlighted on my voucher: engine oil change, filter and spark plug change.. THAT'S IT. I explained that the deal is for a FULL SERVICE WHICH INCLUDES ENGINE OIL CHANGE, FILTER AND SPARK PLUGS. He ARGUED THAT a full service WAS NEVER PART OF THE DEAL AND said if I wanted to take it further it’s got nothing to do with him as I entered into a contract with Groupon and threatened me if I didn't leave the premises......lovely customer service. I subsequently rang to speak to the owner Bob and the garage is refusing to answer my calls. I have had a very traumatic experience and wish to raise concerns about my treatment and how the Garage is blatantly lying and ripping off customers.
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Report | a year ago
Collection and pick up was included in the group on deal but was not offered when booking due to staffing
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Report | 2 years ago
There was no breakdown of what the full service did entail, so I was left wondering what if anything was actually really done or serviced on my car
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Report | 2 years ago
Had problem with the mot service provider not being reliable that day however not the fault of the garage
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Report | 2 years ago
The gentleman who answers the phone seems a bit abrupt and almost unfriendly....however, the one who picked up the car was very nice. If I hadn't met the person who picked up the car and realised what a nice person he was, I wouldn't have taken my car there.
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Report | 2 years ago
Great service thanks very much will recommend you
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Report | 2 years ago
The Groupon included free pick up and collection, this was not available so I had to drop off and pick up my car. My car was not ready until the day after it should have been. I received no paperwork to prove the service had been done. All in all, I won't be going back and wouldn't recommend them. Very poor!
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Report | 2 years ago
took my car for a service and mot n eft the car all day. When I returned they had only done the mot and not the service . They were not apologetic at all and they did not make a new appointment. I spent money on a voucher which I have now not used. I actually would not even trust them as they were very suspect. Dreadful place and will share on fb to stop others going.
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Report | 2 years ago
They never changed the spark plugs as advertised
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One Stop Autos Cheshire

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