Very unprofessional, took them a week to reply to email/voice message, never answer phone, then still try to extort more money because their regular stylist was not available, can’t deal with service failure!
Bought this to freshen up for my birthday, without realising they had a RACIST clause of “no Afro hair”. I’m black but don’t have Afro hair, when I asked them to specify what Afro hair meant for them, the cretin on the phone immediately became defensive saying every black person whether African, Caribbean or mix race had Afro hair. And said I was unintelligent for asking the question. So she proceeded to ask me about my race, not my hair type interestingly, Further confirming the racist exclusion of their offer. When I asked her how the type of hair related to hair colouring (not hair cut/hairstyling), unsurprisingly she couldn’t answer that and became very rude, took upon herself to cancel my appointment and told me to go elsewhere. It says a lot about their professionalism and knowledge of hair. I would pass if I were you.