Macdonald Portal Hotel Golf & Spa

Cobblers Cross Lane, Tarporley CW6 0DJ Cobblers Cross Lane, Tarporley CW6 0DJ Directions
Today 12:00 AM - 11:59 PM Open All Hours
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About this Business

  • Hours
    Sun-Sat
    12:00 AM - 11:59 PM

Comments

250
8 Tips
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Report | 2 years ago
great place to stay. Everybody very friendly and helpful. Would well recommend.
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Report | 2 years ago
First impressions driving in very nice. Once inside the hotel again very nice. Enjoyed the whole weekend
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Report | 3 years ago
We had the most relaxing and romantic break for which we thankyou enormously.
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Report | 3 years ago
Can't leave one girl to run the bar, make drinks, run back and forth to the kitchen with food, clear all plates and glasses whilst providing excellent service. Not fair on her or the customers. I was waiting a very long time for things because she was too busy to run to the kitchen. Need a busser a long side her who can clear up dishes etc whilst the senior member of staff stays at the bar? Just a thought.
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Report | 3 years ago
Hotel nice, clean, a few staff namely gaynor on reception we're great but generally a poor stay. On arrival (we arrived at 2 and were starving and hadn't eaten as afternoon tea was included in our deal), we went through to the bar where we ordered afternoon tea only to be told it was now cream tea, so one scone and a bit of cream and jam! Wasn't really what was advertised. Went through to room, hair dryer and wardrobe door broken. Spa was ok, nice and clean. Got back to the room at starving ordered room service, 4.50 still waiting, called down and then at 5 a very cold horrible prawn and noodle salad (awful truly). Went to dinner at about 8, cold sauce and steak, sent back sauce came back after I'd finished the rest! Good night sleep and excellent breakfast. Disappointing as I felt like a 'discounted customer' - broken things in room, not holding up there end of the deal and the voucher did specifically say 'afternoon tea'. Was meant to be a weekend away to celebrate our engagement and our first night away since our 2 year old was born but quite frankly what with not giving us what was advertised, poor service and terrible food it didn't feel at all special.
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Report | 3 years ago
Booked one night stay and spa as a valentines gift for my partner. I wouldn't describe te experience as awful but there were several things which made me feel like I'd wasted my money. These include: - upon checking in receptionist loudly asked 'is this a groupon' I did not want my partner to know this information and it tarnished the valentines gift. - service at the lounge bar was very slow. There was only 1 person working who seemed to have to do food runs as well as serve drinks. He was rushed off his feet meaning I had to wait 10-15 minutes a time to get a drink - tables in the lounge bar remained uncleared for couple hours. We were sat beside a large table which had lots of empty glasses, napkins and dirty plates piles high which deminished the intended relaxing experience - 'afternoon tea' consisted of a scone. That is not afternoon tea and shoul not be advertised as such. That is 'tea and scones' not the traditional afternoon tea - ordered champagne at part of room service. Received a bottle of white wine which I had to send back - champagne glasses not provided with the champagne - had to drink from wine glasses - main gripe was the spa. Had full body massages booked in which were awful. I really doubt these were professional masseuse as its the worst I have ever had. - spa area was very noisy and impossible to relax - 'relaxation room' was full of ladies chatting. You need to introduce silent rooms for people who want the spa experience I think this hotel has the potential to be really good. The rooms and surroundings are fantastic however there is a distinct lack of good service. You need to make the customer feel special and be attentive. At present I would not recommend this hotel to anyone and would definitely dispute the 4star rating as I've honestly stayed in much better b and bs for half the price. I'm just glad it wast a wedding or big event that I arranged!
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Report | 3 years ago
We had a wonderfull stay and enjoyed every minute of it the staff are very friendly.
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Report | 4 years ago
Thanks for having us and if there's any more offers let me know
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Macdonald Portal Hotel Golf & Spa

Sun-Sat
12:00 AM - 11:59 PM
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