Highlights
Take part in an online level four NCFE course looking at the nature of conflict, as well as various techniques for coping with crises
About This Deal
The Deal
Those looking to understand the nature of conflict will be able to explore it through this online course, picking up some techniques for dealing with hostility on the way. Designed for those potentially encountering anger from clients, customers or the public, the course aims to also help provide tips for developing listening and negotiating skills, as well as coping with crises. Course material can be printed out by students wanting a hard copy, or alternatively one can be posted for an additional £50 supplement.
Syllabus:
Conflict and Anger
Listening Skills
Negotiation
Mediation
Crisis Mediation
Examples of Good and Poor Practice
The Merchant
Online Academies provides distance-learning opportunities in a range of disciplines, enabling students to study at their own pace. The courses generally do not set strict academic criteria for participation, and tutor support is provided via email.
Fine Print
Purchase: Limit 1 per person. May buy 4 additional as gifts.
Booking: Register online: www.onlineacademies.co.uk/groupon-form. No cancellations.
Restrictions: Must be 16 or older. Internet connection required. Optional Course material can be sent via post in paper form for a fee of £50, alternatively you can simply print out the lessons for free.
Original values: Verified using our merchant's website on 9 Dec 2014.
