General Data Protection Regulation (“GDPR”) Frequently Asked Questions (FAQs) for Merchants and Goods Vendors

Self-Service


  1. I would like to update my business account information. How can I do so? You are able to update your business account information (including your business address and email), by going to the Merchant Center and the Admin page. If you have any issues with logging into the Merchant Center and making these changes, please contact Merchant Service (contact details are listed at the bottom of this document).


  1. I would like to get information about how my deals are doing, including the number of sales and/or the number of refunds. How can I do so? You are able to see this information in your account in the Merchant Center by going to the Campaign Management page. If you need assistance with logging in to the Merchant Center or if you are not able to see this information, please contact Merchant Service.  


  1. How can I deactivate my Groupon account or delete all the information Groupon has about me? If you are a sole proprietor, you may go the Groupon data privacy portal (the “Portal”) and submit a request to delete all the information Groupon has about you. If you wish to deactivate your Groupon merchant account, this means that you can no longer run deals with Groupon. If you wish to stop running a deal with Groupon, please contact your Groupon representative or Merchant Service. If you also have a customer account with Groupon and you wish to deactivate this account, please send an email to support@groupon.com with your request.


  1. How can I stop receiving emails from Groupon? If you also have a customer account with Groupon, you can sign in to your Groupon account, hover over your name on the top right side of the screen, and click on “Subscriptions.” You may then update your subscription preferences. You can also unsubscribe from Groupon emails by clicking the “Unsubscribe” link in any Groupon email you receive. If you wish to stop receiving emails from Groupon that relate to your business or your deals, you should reach out to your Groupon contact or Merchant Service, as this may mean that you can no longer do business with Groupon.


GDPR/Individual Rights


  1. As a merchant, can I exercise my individual rights concerning my personal data under the General Data Protection Regulation (GDPR)? Merchants are considered business entities and not individuals, and so generally would not be able to exercise individual rights under the GDPR, unless the individual rights request is made by a sole proprietor or is made by a merchant’s representative and concerns this individual’s personal data. Individuals working for merchants (e.g., in marketing teams) will be able to make requests about their own personal data, although this will not include information about the merchant business itself.


  1. What is personal data? Under the GDPR, the term “personal data” includes any information that relates to an identified or identifiable person. Names or email addresses by themselves qualify as personal data, as would most pieces of information about an individual user contained within their profile, even if those pieces of information are not explicitly associated with a name.


  1. If I am able to submit an individual rights request, how would I do so? You may go the Portal and submit an individual rights request. Please note that you can view and change much of the information Groupon has about you by logging into your relevant Groupon account.


  1. Do I need to provide any additional information when I submit an individual rights request? Yes, if it is determined that you can submit an individual rights request, you will have to provide a document confirming your identity, such as a copy of a national ID card, passport or other legally acceptable form of identification that shows your name and address, so that we are able to determine that you are a current or former Groupon merchant. If the identification document you have provided is not sufficient, or if we require additional information to act on your request, we will contact you to obtain additional identification or information.


  1. How long do I have to wait to get a response to my individual rights request? In most cases, we will provide you with a response to your request within 30 calendar days of receipt of the request and receipt of identity verification information. If these are provided separately, then the deadline for our response will be 30 calendar days from the date of receipt of the identity verification information. If the request is particularly complex, or if you make multiple requests, we may not be able to respond within this time frame. In this case, we will notify you within 30 calendar days that the response will be delayed, the reasons for the delay, and the expected time frame for the response.


  1. Who can I ask if I have questions about Groupon’s data protection and privacy practices? As a starting point, please review the Merchant Privacy Statement. You may contact the Privacy Office at privacy@groupon.com if you have additional questions.


  1. I don’t have an individual rights request, but I do have a complaint about how Groupon has handled my personal data. What should I do? You can report this complaint through the Groupon data privacy portal, to the Privacy Office via email at privacy@groupon.com, to the Compliance Team at legalcompliance@groupon.com or via Groupon’s Ethics Hotline, EthicsPoint, either online or by telephone using the appropriate number for your country.



Merchant Services Contacts:


COUNTRY

CHANNEL

LINE

CONTACT DETAIL





United Kingdom

Local

Mail

partnermgmt@groupon.com

Phone

+442035102454

Goods


Travel

Mail


Mail

goodspartnermgmt@groupon.com


pm.uktravel@groupon.com