Key Rights Under Directive EU 2015/2302

-       Travellers will receive all essential information about the travel package before concluding the package travel contract.

-       There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

-       Travellers are given an emergency telephone number or details of a contact point which they can use to get in touch with the organiser or the retailer.

-       Travellers may transfer the travel package to another person, on reasonable notice and possibly subject to additional costs.

-       The price of the travel package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the travel package. If the price increase exceeds 8 % of the price of the travel package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

-       Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the travel package, other than the price, are changed significantly. If before the start of the travel package the trader responsible for the travel package cancels the travel package, travellers are entitled to a refund and compensation where appropriate.

-       Travellers may terminate the contract without paying any termination fee before the start of the travel package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the travel package.

-       Additionally, travellers may at any time before the start of the travel package terminate the contract in return for an appropriate and justifiable termination fee.

-       If, after the start of the travel package, significant elements of the travel package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the travel package and the organiser fails to remedy the problem.

-       Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

-       The organiser has to provide assistance if the traveller is in difficulty.

-       If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the travel package and if transport is included in the travel package, repatriation of the travellers is secured. Contact details for the entity in charge of the insolvency protection can be found on the deal page for the relevant travel package.

 

Directive (EU) 2015/2302 as transposed into national law in UK