Mind2Body, Bristol

I am very sorry you are disappointed. As I remember you cancelled twice the second time was 1 hour before you treatment . I have a copy of the text you sent me . I already had you voucher code . I am happy to discuss this with you further. Regard

We’re truly sorry to hear that your sister-in-law didn’t have a positive experience with her treatment. We always aim to ensure our clients feel comfortable, informed, and cared for throughout their visit. We’d like to clarify that the treatment she received was a microdermabrasion facial, which is a slightly more intensive skincare procedure than a standard facial. Because of its nature, our therapists always explain what to expect beforehand and check in throughout the session, offering the client the option to stop at any time if they feel uncomfortable. The mask that was applied afterward was offered as an optional add-on and was priced and explained during the consultation. We do understand your concern about checking the ingredients for pregnancy safety—we believe it’s essential to double-check and confirm when in doubt, especially when it comes to prenatal care. We’d really appreciate the opportunity to speak directly and understand more about what happened so we can ensure it’s addressed appropriately and use it as a learning opportunity.