All reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.
2 ratings2 reviews
Rating of 3 out of 5 stars
March 6, 2022
For the price paid on Groupon it was fine value.
Although we only received beetroot wrap and non of the other sandwich items that it states on the menu or the details of the groupon.
Even still, there felt enough to go between two people.
Staff were very friendly and trying to be accommodating. The atmosphere was nice, we stayed for a couple of hours and didn't feel rushed. Overall I enjoyed my experience.
Unfortunately the bread was very stale, it’s clear they have either prepared this with bread that they were about to throw away. The cake selection; there was no Victoria sponge and the cream for the scones was not clotted but very runny. Also no macaroons provided just small cakes. So we got only the sandwiches that were accurate on the deal (bread was stale) and bottle of Prosecco. This seems to me a management issue. Because you are buying a deal at half price they give you low quality products to make up the price margins. Someone needs to speak to the manager at City Hotel and ask him if he would eat stale bread! Wasn’t happy with the products we didn’t get what was written on the deal in terms of food. It was like almost you haven’t paid full price therefore we’ll give you the cut back products to save money. Disgraceful.
AWFUL. Would not recommend at all.
Food and staff were very poor. We were served stale scones so simply asked for these to be exchanged for fresh ones. The waitress was adamant that this was standard and did not offer any help until a long discussion.
Having shared a nut allergy in advance, they were unable to cater for this. There's no point in asking for this detail if you're unable to cater for this.
Really bad service.
Would not recommend even on a groupon price, better off going elsewhere!
We had a great afternoon here! Service was lovely, attentive, friendly and professional. The afternoon tea was plentiful and tasty. Sandwiches were fairly basic filling and bread wise but they fresh and tasty.
Only thing we found was that there was no atmosphere due to it being extremely empty (on a Saturday afternoon!) which is such a shame.
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About This Deal
What’s included: selection of finger sandwiches including smoked salmon and honey roast ham | variety of pastries and sweet treats like macaroons and shortbread | freshly baked scones accompanied by clotted cream and jam | free-flowing hot tea
Must provide 18+ ID to receive alcoholic beverages Persons under 18 must be accompanied by guardian. Mandatory online booking required at least 24 hours in advance. Check availability here and book here. If you make a reservation through Groupon, you may cancel or change your reservation up to 24 hours before its start time. After this point you are not entitled to a cash refund or to reschedule your reservation. Limit 2 per person(s), may buy 2 additional as gift(s). Valid only for option purchased. Expires 4 months after purchase. Not valid with other offers or promotions.
About Clayton Hotel City of London
Inspired by Victorian textile warehouses and located a short distance from some of London’s iconic landmarks such as Tower Bridge, Old Spitalfields Market, Brick Lane and Whitechapel Gallery, the Clayton Hotel City of London offers 212 luxury bedrooms equipped with HD TVs, high-speed Wi-Fi and spa-like bathrooms. The Grill Restaurant and the Globe Bar, nestled inside the hotel, serve a mix of traditional classics, and a selection of snacks paired with a plethora of hot and cold drinks and beverages.