The Ordinary Discount Code & Promo Code February 2026

Get Instant Discounts and Freebies

The Ordinary has cracked the code on making effective skincare genuinely affordable. Beyond their already-low prices, they've built a system of smart savings that reward both new customers and loyal fans. From instant newsletter discounts to generous return policies, here's how to squeeze every penny of value from your skincare budget.

Save 10% with Newsletter Sign-Up

Creating a personalised profile and subscribing to The Ordinary's email list nets you an instant 10% discount on your first order. The promo code lands in your inbox shortly after registration, making it perfect for newcomers wanting to test their popular formulations without the full financial commitment.

Beyond the welcome discount, subscribers get early access to new product launches, educational content about skincare science, and notifications about seasonal sales. Given that The Ordinary's products are already competitively priced, that extra 10% off makes essentials like their £6 Niacinamide serum even more of a bargain.

Free Gift with Purchase Over £35

Spend £35 or more and The Ordinary throws in a complimentary Daily Hydration Bottle—perfect for staying hydrated while your skincare works its magic. This offer runs until supplies last and combines with other promotions, so you can stack it with your newsletter discount for maximum value.

The £35 threshold is cleverly set—it's enough to encourage a proper skincare haul but not so high that it feels unattainable. Consider bundling a few essentials: their Hyaluronic Acid 2% + B5 (£9.90), Glycolic Acid 7% Toner (£9.00), and Multi-Peptide serum (£32.00) easily surpass the minimum while covering your complete routine.

Shipping and Returns That Actually Work

How to Apply Your The Ordinary Discount Code

Redeeming your The Ordinary promo code is refreshingly straightforward—no hidden steps or confusing checkout processes.

1. Add products to basket: Browse theordinary.com and select your skincare essentials
2. Proceed to checkout: Click your basket icon and select "Checkout"
3. Enter your code: Look for the "Promo Code" or "Discount Code" field during payment
4. Apply and verify: Click "Apply" and check your total reflects the discount
5. Complete purchase: Finish with your payment details—PayPal accepted

If your code isn't working, double-check you've met any minimum spend requirements and that it hasn't expired. The 10% newsletter discount typically arrives within minutes of signing up, while gift-with-purchase offers like the Daily Hydration Bottle automatically apply when you hit the £35 threshold.

Free Standard Shipping Over £25

UK customers enjoy free standard shipping on all orders over £25, with delivery typically arriving within 1-2 business days. Orders below this threshold come with a reasonable £4.99 delivery fee—still less than most high-street parking charges.

The £25 free shipping threshold is one of the lowest in beauty retail, making it easy to qualify even with just a couple of products. Most orders are fulfilled within 3 business days, though this may extend during product launches or seasonal promotions when demand peaks.

Generous 365-Day Return Policy

The Ordinary offers an almost unheard-of 365-day return window on unwanted products, provided they're at least 50% full. This gives your skin genuine time to adjust to new formulations—far more realistic than the typical 30-day policies elsewhere.

Products can be returned to any DECIEM retail location within the UK with your receipt, or posted back with a copy of your invoice. While you'll need to cover return postage yourself, this policy removes the pressure of hasty decisions and lets you build a routine that actually works for your skin.

Extra Ways to Save and Shop Smart

Digital Gift Cards with No Expiry

The Ordinary's Digital Gift Cards come in denominations from £20 to £100, with custom amounts available within this range. Unlike many retailers, these cards never expire and can be used across their entire product range.

Gift cards make excellent presents for skincare enthusiasts or serve as a budgeting tool for yourself—load up during sales periods and use the credit when you need restocks. Just note that you can't purchase products and gift cards in the same transaction, so plan accordingly.

Free In-Store Consultations

The Ordinary offers complimentary skincare consultations with expert guidance at their UK standalone stores. These range from quick 10-minute Tailored Skin Solutions to comprehensive 20-minute Advanced Personalised Skincare Journeys.

Currently available at four UK locations (Seven Dials, Commercial Street, Covent Garden, and Westfield), these consultations help you avoid expensive mistakes by identifying exactly which formulations suit your skin's needs. It's like having a dermatologist's advice without the private consultation fees.

Seasonal Sales and Special Offers

The Ordinary participates in major sales events throughout the year, with previous January Sales offering discounts up to 25% off selected products. They also run category-specific promotions, such as 20% off facial cleansers or deals on sensitive skin formulations.

Unlike some brands that inflate prices before sales, The Ordinary's transparent pricing means these discounts represent genuine savings. Keep an eye on their homepage banner for rotating promotions, and check the "Promotion Terms & Conditions" section for current offers.

Payment Flexibility

The Ordinary accepts all major credit cards and PayPal, making checkout smooth regardless of your preferred payment method. They also accept credit card gift cards for partial payments, useful if you've received store credit elsewhere.

Notably, they don't accept digital banking apps like Revolut or Monzo, so stick to traditional cards or PayPal for the smoothest experience. Your card is charged immediately upon order placement, with prices displayed in GBP for UK customers.

Customer Support at The Ordinary

The Ordinary's Customer Happiness team is available via their contact page to help with orders, returns, and product advice. They operate Monday-Friday, 9:30 AM-5 PM GMT, with clear policies for different scenarios.

• Order cancellations: Must be requested within 1 hour of placement during service hours
• Missing or damaged items: Report within 14 days of receipt
• Lost shipments: Report within 14 days for UK orders
• General enquiries: Use the contact form for product guidance

Their website also features comprehensive FAQs and ingredient guides, so you can often find answers without waiting for a response.