Alibaba Discount Codes February 2026

Q&A with Alibaba

How do I use my Alibaba discount code?

Select an offer, copy the code if one is provided or read the small print for instructions to access your discount. Follow the link to the Alibaba website, and register for an account in order to fill your cart with goodies. Finally, you will have the option to add your coupon to your purchase or enter your discount code in an appropriate box at checkout. In some cases, your offer may apply your discount automatically, making your life a whole lot easier!

How much does Alibaba charge for shipping?

Alibaba has no set guidelines for shipping, so it’s best to contact your seller to reach a shipping agreement that suits you both. Make sure you are clear on the shipping terms before you pay for your order, so there are no surprises after you’ve parted with your pounds.

What is the Alibaba returns policy?

Alibaba buyers are protected under the free Trade Assurance Order service, so if you believe your order is not as described or you do not receive it, you will be covered financially. If you would like to return your Alibaba items, you can open a dispute and fill in the online form with all your details, including the reason you would like a refund. When you reach an agreement with your seller, you will need to upload your return information and arrange to return the goods within 15 days. For more information, please visit the Alibaba Help Center.

Where is my nearest Alibaba store?

Alibaba does not own any physical stores, it is an online marketplace only.

Can I cancel my Alibaba order?

This depends on your order status and where it is in the seller’s shipping process. Please follow the steps to requesting an order cancellation which can be found in the Alibaba Help Center.

Connecting with Alibaba

You can live chat with Alibaba via the contact page, 24 hours a day, 7 days a week.

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