Patisserie Valerie Vouchers December 2025

Q&A with Patisserie Valerie

What is Patisserie Valerie’s cancellation policy?

Patisserie Valerie can only guarantee a full refund up to 14 days prior to the collection or delivery date. If you cancel between 14 days to 72 hrs prior to delivery or collection, you’ll receive a maximum of 50% refunded of the order total.

Can I amend my Patisserie Valerie order after placing?

Yes, you can, however, amendments are not guaranteed. Order changes must be made within 24 hours of order fulfilment. For more information, see the Ordering Terms & Conditions.

How do I use my Patisserie Valerie vouchers?

Once you’ve selected your product, add it to the basket and click on the ‘View Basket’ button. Once you’ve selected your delivery or collection point, you’ll be prompted to add a promotional code to your order. Paste your voucher code into the box, hit the ‘Continue’ button and simply check out as normal.

Does Patisserie Valerie sell gift vouchers?

It does. A Patisserie Valerie gift voucher makes the perfect gift for every celebration and can be bought directly from the website.

Where is my nearest Patisserie Valerie?

You can locate your nearest Patisserie Valerie by entering your postal address into the Store Finder.

Connecting with Patisserie Valerie

Email Patisserie Valerie: supportoffice@patisserieholdings.co.uk or via the contact page.

Write to Patisserie Valerie:
146-156 Sarehole Road
Hall Green
Birmingham
B28 8DT

Tweet Patisserie Valerie via Twitter @valeriecafe
Contact Patisserie Valerie via Facebook Messenger

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