South West Trains Offers May 2025

Q&A with South Western Railway

How do I use my South West train offers?

Select the offer you want to redeem and follow the link through to the South Western Railway website. If there’s a code, you’ll be able to copy it from the pop up window before continuing. Once you’ve selected your travel details, paste your code in the ‘voucher’ section to redeem.

Where can I find live updates on South Western Railway departures?

Use the live online timetable for up to date information about departures.

Can I get a refund for my South Western Railway trip?

You can apply for a refund if you didn’t use your tickets, either because you changed your mind or disruptions prevented you from making your trip. Apply online within 28 days on the website. Just be aware, there may be a small administration fee on change of mind refunds.

What if my South Western Railway trip is delayed?

If delayed by 15 minutes or more, you can apply for a ‘delay repay’ - compensation for unscheduled trip delays. If you’ve travelled on a single or season ticket, you can be refunded 25% for delays of 15-29 minutes, 50% for delays of 30-59 minutes, and 100% for longer delays. If you’ve travelled on a return ticket, you’ll be refunded half of these values (for example, 25% for delays of 30-59 minutes), but you’ll receive a full refund for delays of 120 minutes or more.

Do I need to print out my South Western Railway tickets?

No - opt for an eTicket and choose ‘Download a mobile ticket’ as your delivery option on the app, or 'deliver as eTicket’ if booking on the website. You’ll be able to present this eTicket at the station.

Contact South Western Railway

Call South Western Railway on 0345 6000 650 or use the contact form to get in touch.

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