Trainline Discount Code & Vouchers December 2025

Q&A with trainline

Can I amend my trainline ticket booking?

The ability to cancel or refund your train ticket can vary depending on your operator and ticket type, so please read the fine print when initially booking. Sometimes you will incur a free that will be deducted from your refund price so be aware when buying. Alternatively you can purchase travel insurance to cover you for a full refund if you cancel your booking.

How do I use my trainline discount code?

As a ticket provider, trainline does not offer the option for manual discount codes on their website. This makes things much easier for you, as all you need is to click through our sale vouchers on the Groupon page, where you will then be directed to the relevant section of the website with your saving automatically deducted.

Do trainline offer travel insurance?

For a single-digit payment you can cover your booking at trainline. This not only allows for a full refund upon cancellation but also covers you for travel disruptions up to the value of £250. Personal belongings will also be insured up to £500 in case of theft or loss along your journey.

What are my options for trainline ticket delivery?

For quick and easy access you can have your e-ticket emailed directly to your phone, skipping the queues and allowing you access to your ticket from the comfort of your own mobile. Alternatively for physical copies you can choose to collect form your nearest station, with trainline emailing a collection reference number directly to you after purchase.

Connecting with trainline

Call trainline for:
Existing UK bookings - 0333 202 2222
Make a booking - 0871 244 1545
Coach enquiries - 0344 556 1355
08:00am to 22:00pm, 7 days a week

Email: Online enquiry form

Chat online: Chat request form

Write to:
PO Box 23972
Edinburgh
EH3 5DA

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