The Palace Hotel Buxton

Hotel & Accommodation
Palace Rd, Buxton SK17 6AG Palace Rd, Buxton SK17 6AG Directions
Map & Contact Info
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65% of 26 customers recommended

Comments

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Report | 12 days ago
We didn't get the treatment because we arrived at 1pm and should have been there at 11am though no one told us that when we booked. They did offer for us to come back another day for the treatment but after being in the pool and steam room it wasn't worth the journey back. It was a very dated spa and looked dirty even though the cleaners were working on it. We were not told about the £2 deposit for a locker padlock and found out after we had got changed into our costumes. In the changing rooms , some regular members of the spa and gym were talking about the break ins in the locker rooms and how they don't bring their phones or purses in any more. Which made us feel a little in safe and when we went down to the reception to find out where we had to go for the cream tea there was no one there so it was easy for people to enter the spa without anyone knowing. The spa and gym was open to members and people who were staying at the hotel which we also wasn't told about as my friend and I and our husbands booked into the hotel ( only my friend and I had the spa groupon voucher) to make a weekend of it and they could have joined us in the spa but no one said. It cost £59 to stay in the hotel per couple and £59 for the spa groupon voucher and the only difference between then was we got a cream tea with the voucher but got breakfast with the hotel It was very disappointing and it was only the company of friends that made it ok. I wouldn't recommend the spa or hotel as the service was not very good a lot of people complained about different things whilst we were there
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Report | 13 days ago
Treatments were lovely. The place is a little rundown, which is a real shame as the building must have so much history in the town.
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Report | 19 days ago
The beauty therapy ladies & tratments were fab, however the leisure facilities are in dire need of updating!
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Report | a month ago
The four girls enjoyed the day and the service. Planning the next trip. Thanks to all of the staff. A great Christmas present.
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Report | a month ago
Lovely place, relaxing & friendly staff
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Report | 2 months ago
Staff very pleasant and helpful in spa but the whole place was looking a little "tired" and in need of decoration. Service for "cream tea" very slow with a dirty napkin and cracked cup. On the whole though we enjoyed our visit.
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Report | 2 months ago
The massage and beauty room was fantastic and the afternoon tea was lovely. However the hotel was very run down and needed refurbishment. Hence, we didn't go swimming as the pool did not look appealing.
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Report | 3 months ago
Old dirty paint peeling off everywhere. Spa had unclean smell, small sauna rooms very very old. Poor value for money. Cream tea was a Morrisons scone and x pot tea took 45mins to serve ! Facial bit sure what was being done didn't feel any different. Will not be returning disappointed perhaps was expecting too much for the money,put us off using Groupon again.
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Report | 3 months ago
Hi, the hotel and Spa are great, we had a good day till we got to the lunch part, our food came and it was cold, we returned it to find out the chef wouldn't change it as he didn't like complaints, so this spoilt our day.
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Report | 3 months ago
The Groupon deal was really good value. Staff lovely. Palace, a grand old lady but still impressive! Thanks.
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The Palace Hotel Buxton

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