Report | 12 days ago
We didn't get the treatment because we arrived at 1pm and should have been there at 11am though no one told us that when we booked. They did offer for us to come back another day for the treatment but after being in the pool and steam room it wasn't worth the journey back. It was a very dated spa and looked dirty even though the cleaners were working on it. We were not told about the £2 deposit for a locker padlock and found out after we had got changed into our costumes. In the changing rooms , some regular members of the spa and gym were talking about the break ins in the locker rooms and how they don't bring their phones or purses in any more. Which made us feel a little in safe and when we went down to the reception to find out where we had to go for the cream tea there was no one there so it was easy for people to enter the spa without anyone knowing. The spa and gym was open to members and people who were staying at the hotel which we also wasn't told about as my friend and I and our husbands booked into the hotel ( only my friend and I had the spa groupon voucher) to make a weekend of it and they could have joined us in the spa but no one said. It cost £59 to stay in the hotel per couple and £59 for the spa groupon voucher and the only difference between then was we got a cream tea with the voucher but got breakfast with the hotel It was very disappointing and it was only the company of friends that made it ok. I wouldn't recommend the spa or hotel as the service was not very good a lot of people complained about different things whilst we were there
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