Good offer

Amazing treatment, always made to feel welcome well done Hannah and the team

Needed to contact hotel to check date was available for special birthday, phoned but no answer but aware that work is on going at moment in spa to update, sent email and Hannah reply quickly the next day confirming dates where ok, so purchased Groupon and sent another email with details and spa dates booked. Wonderful customer service from Hannah and so grateful for all the information

Great value have booked another one

Our treatment with Hanna was fabulous. She is amazing. The Spa is a little tired… could have done with a water machine in the pool/sauna/steam area. We upgraded to full afternoon tea which was good. I’d say value for money. The Spa is due to be refurbished so we will be back then.

The staff were lovely and welcoming, the treatments were really good, the food was great, the hotel was beautiful. However, the pool and sauna and steam room were dated and degraded but we appreciate it is soon to be refurbished

Dilapidated, worn out carpets & decor. Dirty small pool. Not inviting at all. No mention of stairs up to the “beauty” clinic. So my sister who has mobility issues couldn’t have her beauty treatments. Not enough staff on in the bar/restaurant so we had to wait 45 minutes or more to be served an afternoon tea. Food was fine. Waitress was on her own Will not be visiting the “Palace” hotel again. B Kibler

This was a 50th birthday present for my sister, on arrival up lots of stairs we were greeted by a friendly member of staff, given forms to complete and advised what time our treatments were. Then told the leisure facilities were down more steps, both of us have fibromyalgia and struggle with stairs, then we found the pool was open to members of the public who came in with very noisy children jumping in and out the pool, there was no quiet area to go and get some peace, in the end we went back up to the changing room, after our treatments we went downstairs to have our afternoon tea, we waiting at the restaurant desk for twenty minutes before someone finally came and told us to sit in the conservatory where we struggled to find a clear table, another 20 minutes and we were asked if we wanted tea or coffee, 30 minutes further we finally got a drink with a further wait for our scones and prosecco, we were going to sit in the bar after and have a glass of wine, but the service was for too slow and it was not busy, we will not be going again