Fat Face Discount Code & Promo Code May 2025

Q&A with FatFace

How do I use my Fat Face discount code?

Once you’ve added all your FatFace goodies to the basket, click on the ‘View Bag’ button. Here, you’ll see an option to ‘Add a promotion code’. Simply click the ‘+’ button then simply type or paste your code into the box and click ‘Apply’. Check your savings have been deducted before proceeding to checkout.

When will my FatFace delivery arrive?

With FatFace standard delivery, you should expect to receive your items within 2 – 4 working days, although sale items may take 4 – 6 working days to arrive. Alternatively, you can request your order to be delivered to your local FatFace shop with next-day delivery.

What is the FatFace returns policy?

If you’re not completely happy with your order, you can return any full priced items within 30 days of purchase for a refund. Sale items can be returned within 15 days of receipt. For more details, take a look at the FatFace returns policy.

Where is my nearest FatFace store?

FatFace have over 200 stores throughout the UK and Ireland. To find your nearest simply take advantage of their FatFace store locator tool on their website. Either type in your postcode, city or address, or click on the ‘locate a store near me’ button (ensure you have your location information switched on to use this tool) to find your nearest FatFace shop.

Is there an FatFace size guide?

As the FatFace brand is built on adventure, it’s important that you find the perfect fit. All items have their own individualised size guides included in the description page of that item, but for a wider overview and some tips on how to correctly measure yourself for the FatFace range, check out their comprehensive size guide.

Can I buy an FatFace gift card online?

FatFace gift cards are available to be brought and redeemed both in-store and online.

Connecting with FatFace

Use the FatFace store locator tool to find information about a particular shop, including contact details or take a look at the FAQs for answers to most commonly asked queries.

If you’re unable to find the answer you’re looking for and want to speak to a member of the customer service team, you can call them on +44 (0)330 124 0000 or email customerservices@fatface.com. You can also email FatFace via the contact us form on their website.

The FatFace lines are open Monday – Friday 8:30am – 6pm (UK BST) and Saturdays 9am – 5pm. For bank holidays, opening hours are 10am – 4pm. Emails will usually be replied to within 3 working days.

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